Shipping Policy

At Harveyfloral, we want every customer to have a clear, reliable, and comfortable shopping experience from the moment an order is placed until the package arrives. This Shipping Policy explains how we process, prepare, ship, track, and support orders placed through https://harveyfloral.com/.

Harveyfloral offers women’s fashion items including dresses, shirts, and skirts. Because these items are carefully prepared before shipment, we provide detailed shipping timelines, clear delivery expectations, and customer support options to help you understand each step of the delivery process.

Please read this Shipping Policy carefully before placing an order. By purchasing from Harveyfloral, you agree to the shipping terms described below.

1. Order Processing & Handling Time

Once your order is successfully placed on https://harveyfloral.com/, our team begins reviewing and preparing it for shipment. Order processing includes payment confirmation, order verification, product preparation, packaging, and transfer to the shipping carrier.

Our standard handling time is:

Handling Time: 1–2 business days
Business Days: Monday – Friday
Weekend Processing: Orders are not processed on Saturdays or Sundays for shipment purposes.

Orders placed after the daily cut-off time may begin processing on the next business day. While our customer support team is available Monday through Saturday, warehouse and carrier processing follows business-day schedules.

2. Daily Order Cut-Off Time

Harveyfloral uses a daily order cut-off time to determine when an order enters the processing queue.

For example, if you place an order on Monday at 3:00 PM EST, the order may begin processing that same business day. If you place an order on Monday at 6:30 PM EST, the order will usually begin processing on Tuesday.

If you place an order on Friday after 5:00 PM EST, on Saturday, or on Sunday, the order will typically begin processing on the next business day, usually Monday, unless Monday is a recognized holiday.

3. Shipping Methods & Delivery Timeframes

After your order has been processed and handed over to the shipping carrier, the estimated delivery time begins. Harveyfloral ships orders using trusted delivery providers such as USPS, UPS, and FedEx.

Transit Time: 2–6 business days
Estimated Total Delivery Time: 3–8 business days

The total delivery estimate includes both the handling time and the carrier transit time. Delivery times may vary depending on the destination address, carrier availability, weather conditions, peak seasons, holidays, or other circumstances outside our direct control.

4. Shipping Cost

Harveyfloral offers a clear flat-rate shipping fee for eligible orders.

The shipping cost will be displayed during checkout before you complete your purchase. Customers are encouraged to review the full order summary, including product price, shipping cost, and any applicable taxes before submitting payment.

The flat shipping rate applies to standard orders shipped within our available shipping areas. If any special shipping condition applies to your order, our team may contact you using the email address provided during checkout.

5. Shipping Carriers

Harveyfloral works with major delivery carriers to help ensure packages are delivered safely and efficiently.

Our delivery services may include:

The carrier used for your order may depend on the delivery address, package size, shipment route, carrier capacity, and service availability. Customers cannot always choose the specific carrier at checkout unless a carrier option is shown during the purchase process.

Once the order ships, the tracking information will identify the carrier assigned to your package.

6. Delivery Services & Tracking Information

Once your order is shipped, you will receive a shipping confirmation email with tracking details. This email will be sent to the email address used at checkout.

Tracking information may include:

Please allow some time for tracking details to update after the shipping label is created. In some cases, tracking may show “Label Created” or “Pre-Shipment” before the package is scanned by the carrier. This is normal and usually updates once the carrier receives and scans the package.

If tracking does not update within a reasonable time after shipment confirmation, you may contact us at support@harveyfloral.com for assistance.

7. Product Availability & Fulfillment

Harveyfloral makes every reasonable effort to keep product availability accurate on our website. However, availability may change due to demand, inventory adjustments, or fulfillment limitations.

If an item becomes unavailable after your order is placed, we may contact you by email to provide an update. Depending on the situation, we may offer options such as waiting for restock, replacing the item with another available product, or canceling the unavailable item and issuing the appropriate refund.

We do not intentionally list products as available when they are not expected to be fulfilled. If an inventory issue occurs, we will communicate with you as promptly as possible.

8. Address Accuracy & Customer Responsibility

Customers are responsible for entering a complete and accurate shipping address at checkout. This includes:

• Full recipient name
• Street address
• Apartment, suite, unit, or building number if applicable
• City
• State
• ZIP code
• Valid contact email

Please check your shipping address carefully before completing your order. Harveyfloral is not responsible for delivery delays, failed delivery attempts, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address mistake after placing an order, please contact us immediately at:

support@harveyfloral.com

We will do our best to help update the address before the order ships. However, once an order has been processed or handed over to the carrier, we may not be able to change the shipping address.

9. Delivery Confirmation

A package is considered delivered when the carrier tracking system confirms delivery to the shipping address provided at checkout. Delivery confirmation may include placement at a mailbox, front door, porch, parcel locker, reception desk, building mailroom, or other delivery location used by the carrier.

If your tracking shows delivered but you have not received the package, please follow these steps:

Please contact us at support@harveyfloral.com if you need assistance reviewing the shipment status.

10. Lost Packages

If a package appears lost in transit, we will help review the situation based on the tracking information available. A package may be considered delayed or potentially lost if the tracking has not updated for an unusual period or if the carrier confirms that the package cannot be located.

Before contacting Harveyfloral, we recommend checking the tracking page directly through the carrier website. If the carrier confirms an issue, please contact us with your order number and tracking number.

When reviewing lost package cases, we may consider:

Resolution may depend on the carrier investigation, delivery confirmation, and the specific circumstances of the shipment.

11. Delayed Deliveries

Although most orders arrive within the estimated timeframe, delays can sometimes occur. Shipping delays may be caused by carrier workload, severe weather, incorrect address details, transportation interruptions, holidays, or high-volume shopping periods.

Common causes of delay include:

Harveyfloral is not responsible for carrier delays once the package has been transferred to USPS, UPS, or FedEx. However, we will assist customers whenever possible by helping review tracking details and providing guidance on next steps.

12. Holiday & Peak Season Shipping

During holidays, promotional periods, and peak shopping seasons, order volume and carrier demand may increase. This may cause longer processing or transit times than usual.

We recommend placing orders early if you need items for a specific date, event, vacation, celebration, or seasonal occasion. Dresses, shirts, and skirts may be purchased for personal use, gifting, travel, or special events, so ordering ahead helps reduce the risk of disappointment caused by shipping delays.

Peak periods may include:

Harveyfloral will continue processing orders as efficiently as possible during busy periods.

13. Shipping Restrictions

Harveyfloral currently ships orders according to the shipping options available at checkout. If your location is not available during checkout, we may not currently support shipping to that destination.

Certain addresses may experience delivery limitations depending on carrier service availability. These may include some remote areas, restricted locations, military addresses, freight forwarding addresses, or locations where standard carriers have limited access.

If an order cannot be shipped to the address provided, we may contact you to request an alternative address or provide further instructions.

14. Returned to Sender Packages

A package may be returned to sender for several reasons, including incorrect address, incomplete address, failed delivery attempts, refusal of delivery, or failure to pick up the package from the carrier.

If your package is returned to Harveyfloral, please contact us at support@harveyfloral.com. We will review the situation and provide available options.

Additional shipping charges may apply if the package must be shipped again due to an address error or customer-related delivery issue.

15. Damaged Shipments

We take care when preparing and packing orders. However, if your order arrives damaged due to shipping, please contact us as soon as possible.

To help us review the issue, please provide:

Please email this information to:

support@harveyfloral.com

We will review the case and provide the next steps based on the condition of the shipment and available information.

16. Incorrect or Missing Items

If your order arrives with an incorrect item or if an item is missing, please contact our customer support team. We recommend contacting us promptly after delivery so we can review the issue efficiently.

Please include:

• Your order number
• The email address used for the order
• A clear description of the issue
• Photos of the items received
• Photos of the packing slip or package if available

Once we receive the information, we will review your order and work toward an appropriate solution.

17. Order Status & Communication

After placing an order, customers may receive email notifications related to order confirmation, shipment confirmation, tracking updates, or support communication.

Please make sure the email address entered at checkout is accurate and accessible. If you do not see an order confirmation email, check your spam, junk, promotions, or updates folder.

Order communication may include:

For questions about your order status, contact us at support@harveyfloral.com.

18. Shipping Timeline Summary

Below is a simple summary of Harveyfloral’s standard shipping timeline.

This table is provided for convenience. The full policy above contains additional details about carrier delays, address accuracy, tracking, damaged shipments, and customer support.

19. Customer Support

Our customer support team is available to help with shipping questions, order status updates, tracking concerns, address issues, and delivery-related problems.

Harveyfloral Customer Support
Email: support@harveyfloral.com
Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
Website: https://harveyfloral.com/
Address: 5018 Espana Way, Denver, CO 80249, United States

When contacting us, please include your order number and the email address used during checkout. This helps us locate your order quickly and provide accurate support.

20. Force Majeure

Harveyfloral is not responsible for shipping delays or delivery failures caused by events outside our reasonable control. These events may include severe weather, natural disasters, public emergencies, transportation disruptions, labor strikes, carrier service interruptions, government actions, or other unexpected circumstances.

If such events affect shipping or delivery, we will continue to support customers as reasonably as possible and provide updates when available.

21. Policy Updates

Harveyfloral may update this Shipping Policy from time to time to reflect changes in shipping procedures, carrier services, business operations, or customer support practices. The version posted on https://harveyfloral.com/ will be considered the current version.

Customers are encouraged to review this Shipping Policy before placing an order.

Thank you for shopping with Harveyfloral. We appreciate your trust and look forward to delivering your dresses, shirts, and skirts with care, clarity, and reliable service.