Privacy Policy

At Harveyfloral, your privacy matters to us. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit https://harveyfloral.com/, place an order, contact our support team, subscribe to communications, or interact with our online store.

Harveyfloral sells women’s fashion products, including dresses, shirts, and skirts. To provide a smooth shopping experience, we may need to collect certain personal information such as your name, email address, shipping address, billing details, order information, and communication records.

By using our website or purchasing from Harveyfloral, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us operate our store, process orders, provide customer support, improve our website, and communicate with customers.

We only collect information that is reasonably needed for business, order fulfillment, website operation, customer support, fraud prevention, and communication purposes.

2. Information You Provide Directly

You may provide personal information when you:

• Place an order on our website
• Fill out checkout or contact forms
• Contact us by email
• Request a return, refund, or exchange
• Ask a question about a product
• Subscribe to store updates or promotional emails
• Provide feedback or communicate with customer support

Examples of information you may provide include your full name, email address, shipping address, billing address, product preferences, order number, and details about your request.

Please make sure the information you provide is accurate and current. Incorrect information may cause delays in order processing, shipping, refunds, or customer support.

3. Information Collected Automatically

When you visit https://harveyfloral.com/, certain technical information may be collected automatically through cookies, analytics tools, log files, or similar technologies.

This may include:

This information helps us understand how customers use our website and how we can improve the shopping experience.

4. How We Use Your Information

Harveyfloral uses customer information for clear and practical business purposes related to online shopping, order handling, support, and website operation.

We do not use personal information in ways that are unrelated to our store operations unless we have a lawful reason or customer permission where required.

5. Order Processing and Fulfillment

When you place an order, we use your information to complete the transaction and prepare your items for shipment.

This may include:

• Confirming your order details
• Verifying payment status
• Preparing dresses, shirts, skirts, or other purchased products
• Creating shipping labels
• Sending your package through USPS, UPS, or FedEx
• Sending tracking information by email
• Handling delivery questions or order issues

Without the necessary order and shipping information, we may not be able to process or deliver your purchase.

6. Payment Information

Payment information is used to complete transactions securely. Harveyfloral does not intentionally store full credit card numbers or sensitive payment credentials on our own systems when payments are processed through secure third-party payment providers.

Payment-related information may be handled by payment processors for purposes such as:

Customers should only submit payment information through secure checkout pages on our website.

7. Shipping and Delivery Information

To deliver your order, we may share necessary shipping details with delivery carriers or fulfillment partners. This may include your name, shipping address, phone number if required, email address, package details, and tracking information.

Harveyfloral may use the following delivery providers:

Shipping information is used only as needed to deliver your order, provide tracking, resolve shipping issues, and confirm delivery status.

8. Customer Support Communications

When you contact us at support@harveyfloral.com, we may collect and store the information included in your message so we can respond properly.

This may include:

• Your name
• Your email address
• Your order number
• Photos or documents you provide
• Details about your question or concern
• Return, refund, cancellation, or shipping requests
• Any follow-up communication

We use this information to provide support, investigate order issues, process eligible requests, and maintain accurate customer service records.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve customer experience, and understand website performance.

Cookies may help with:

You may be able to manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions, including cart, checkout, saved preferences, or website performance.

10. Analytics and Website Improvement

We may use website analytics tools to understand how visitors interact with Harveyfloral. Analytics may help us review general information such as popular pages, traffic sources, browsing patterns, device types, and checkout flow.

This information helps us:

• Improve website design
• Make product pages easier to understand
• Improve mobile browsing
• Identify technical issues
• Review customer shopping behavior in an aggregated way
• Improve product organization and navigation

Analytics information is generally used to understand trends and improve website performance rather than to personally identify individual customers.

11. Marketing Communications

If you subscribe to marketing emails or choose to receive updates from Harveyfloral, we may use your email address to send information about products, store updates, promotions, or seasonal collections.

Marketing communication may include:

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@harveyfloral.com.

Even if you unsubscribe from marketing emails, we may still send important transactional emails related to your order, shipping, returns, refunds, account, or customer support request.

12. How We Share Information

Harveyfloral does not sell customer personal information. We may share information only when needed to operate our business, process orders, comply with law, protect our website, or provide customer service.

Any information shared is limited to what is reasonably necessary for the service being provided.

13. Service Providers

We may work with trusted third-party service providers who help us operate Harveyfloral. These providers may support payment processing, shipping, website hosting, email communication, security, fraud prevention, analytics, or customer support.

Service providers are expected to use customer information only for the services they perform for Harveyfloral and not for unrelated purposes.

We choose service providers carefully, but their services may also be governed by their own privacy policies and terms.

14. Legal Compliance and Protection

We may use or disclose personal information when necessary to comply with applicable laws, respond to lawful requests, protect our rights, enforce store policies, prevent fraud, investigate security issues, or protect customers and our business.

This may include situations involving:

• Fraud prevention
• Payment disputes
• Chargebacks
• Legal claims
• Security investigations
• Policy enforcement
• Regulatory or lawful requests

We only disclose information when we believe it is necessary and appropriate under the circumstances.

15. Data Security

Harveyfloral takes reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include:

However, no online system, website, or electronic transmission can be guaranteed to be completely secure. Customers should also take care to protect their own account details, devices, passwords, and email access.

16. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Information may be retained for:

• Order processing records
• Customer support history
• Return and refund records
• Tax, accounting, and business records
• Fraud prevention and security purposes
• Legal or compliance obligations

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices.

17. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights or choices regarding your personal information.

These may include the ability to:

To make a privacy-related request, contact us at support@harveyfloral.com.

We may need to verify your identity before processing certain requests.

18. Email Preferences

Customers may receive transactional emails related to orders and service requests. These may include order confirmation, shipping confirmation, tracking updates, return instructions, refund updates, or customer support responses.

Transactional emails are necessary for completing purchases and supporting customer requests.

Marketing emails are optional. You can unsubscribe from promotional emails without affecting your ability to receive important order-related messages.

19. Children’s Privacy

Harveyfloral is intended for general online shopping and is not directed toward children. We do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided personal information to Harveyfloral without appropriate consent, please contact us at support@harveyfloral.com so we can review and take appropriate action.

20. International Visitors

Harveyfloral operates from the United States. If you access our website from outside the United States, your information may be processed, stored, or handled in the United States or other locations where our service providers operate.

By using our website, you understand that privacy laws may differ from those in your location.

21. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, carrier tracking pages, or other external resources. This Privacy Policy applies only to Harveyfloral and https://harveyfloral.com/.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

22. Social Media and External Platforms

If Harveyfloral uses social media or external platforms to share store updates, product information, or customer communication, interactions on those platforms may be subject to the platform’s own privacy policy and terms.

Information you share publicly on social media may be visible to others. Please avoid posting sensitive order details publicly. For order-specific support, contact us directly by email.

23. Fraud Prevention

We may use customer, payment, device, order, and shipping information to help detect and prevent fraudulent activity.

Fraud prevention may involve reviewing:

Orders suspected of fraud may be delayed, canceled, or held for verification.

24. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to all Do Not Track requests in the same way.

You may still manage cookies and certain tracking preferences through your browser settings or other tools available on your device.

25. California Privacy Notice

If you are a California resident, you may have additional rights regarding personal information under applicable privacy laws. These rights may include requesting access to personal information, requesting deletion, requesting correction, and asking for information about certain data practices.

Harveyfloral does not sell customer personal information.

To submit a privacy request, email us at:

support@harveyfloral.com

Please include enough information for us to verify and process your request.

26. Updates to This Privacy Policy

Harveyfloral may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, legal requirements, or customer support procedures.

When changes are made, the updated Privacy Policy will be posted on https://harveyfloral.com/. Continued use of our website after updates are posted means you accept the revised policy.

Customers are encouraged to review this Privacy Policy periodically.

27. Privacy Policy Summary

28. Contact Us

If you have questions about this Privacy Policy, your personal information, your order, or your communication preferences, please contact us.

Harveyfloral Customer Support
Website: https://harveyfloral.com/
Email: support@harveyfloral.com
Address: 5018 Espana Way, Denver, CO 80249, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

When contacting us about privacy or account-related questions, please use the same email address connected to your order whenever possible. This helps us verify your request and respond accurately.

Thank you for trusting Harveyfloral. We are committed to handling your information responsibly and providing a safe, clear, and professional shopping experience.