privacy Policy

Harveyfloral (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when and why we share it, and your rights and choices regarding that information.

1. Introduction

Harveyfloral respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information we collect

a. Information you provide directly:

  • Contact details such as name, email, phone number, shipping and billing address
  • Account information including username, password, and order history
  • Payment information handled securely by third-party processors
  • Customer service communications and feedback
  • Marketing preferences and consents

b. Information collected automatically:

  • IP address and device identifiers
  • Browser and operating system information
  • Pages visited and timestamps
  • Cookies and similar tracking technologies
  • Usage data such as viewed products and purchase behavior

3. How we use your information

  • Process and fulfill orders and provide customer support
  • Process payments and prevent fraudulent transactions
  • Personalize your shopping experience and product recommendations
  • Send administrative messages such as order confirmations
  • Comply with legal obligations and protect our rights
  • Analyze website performance and marketing effectiveness

4. Legal bases for processing

Where applicable, we rely on legal bases including performance of a contract, legitimate interests such as fraud prevention and service improvement, user consent for certain marketing activities, and compliance with legal obligations.

5. Sharing & disclosure of personal information

We may share personal data with trusted partners who help us operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and analytics services
  • Email marketing and customer support platforms

We may also disclose information when required by law or in connection with a business transaction such as a merger or acquisition.

6. Do not sell or share my personal information

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to opt out of the sale or sharing of personal information. To exercise your rights, contact us at support@harveyfloral.com.

7. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, request data portability, restrict processing, or withdraw consent where applicable. You also have the right to lodge a complaint with the appropriate data protection authority.

8. Cookies & tracking technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, and analyze traffic patterns. You can manage cookie preferences through your browser settings.

9. Third-party links & services

Our website may contain links to third-party services. These third parties operate independently and have their own privacy policies. We encourage you to review their policies before providing personal information.

10. Data security & retention

We implement reasonable administrative, technical, and organizational safeguards to protect personal data. Information is retained only as long as necessary to fulfill the purposes described in this policy and comply with legal obligations.

11. Children’s privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children without parental consent.

12. International transfers

Your information may be transferred to and processed in countries outside your own. We take steps to ensure appropriate safeguards are in place when transferring personal data internationally.

13. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page and will take effect immediately upon publication.

14. Contact us

Company: Harveyfloral
Email: support@harveyfloral.com
Address: 10 Selkirk Street, Tingalpa QLD 4173, Australia