Return & Refund Policy

At Harveyfloral, we want every customer to shop with confidence and clarity. We understand that buying women’s fashion online requires trust, especially when choosing dresses, shirts, and skirts that need to match your preferred fit, style, and expectations. This Return & Refund Policy explains how returns, refunds, exchanges, and order concerns are handled for purchases made through https://harveyfloral.com/.

Please read this policy carefully before placing an order. By purchasing from Harveyfloral, you agree to the terms described below.

1. Return Window

Harveyfloral accepts eligible returns within 30 days from the date your order is delivered.

To qualify for a return, the item must meet the condition requirements listed in this policy.

2. Refund Timeline

Once your returned item is received and inspected, Harveyfloral will process eligible refunds within 7 days.

Please note that after we issue a refund, your bank, card provider, PayPal, or payment service may need additional time to post the funds to your account. This external posting time is not controlled by Harveyfloral.

3. No Return Fees

Harveyfloral does not charge return fees for approved returns.

If your return is approved under this policy, we will not deduct a Harveyfloral return fee or restocking fee from your refund.

4. Items Eligible for Return

To be eligible for return, the item must be in a condition suitable for review and resale unless the product arrived damaged, defective, or incorrect.

Eligible returned items should be:

• Unworn
• Unwashed
• Unused
• Free from stains, odors, makeup marks, pet hair, or damage
• Returned with original tags, labels, packaging, or accessories when applicable
• Returned in the same general condition as received

For dresses, shirts, and skirts, please try items on carefully. Avoid wearing perfume, deodorant, makeup, lotion, or products that may leave marks or scents on the garment when testing fit.

5. Items Not Eligible for Return

Certain items may not qualify for return unless they arrive damaged, defective, or incorrect.

Non-returnable items may include:

If you are unsure whether your item qualifies, contact us at support@harveyfloral.com before sending anything back.

6. How to Start a Return

To request a return, please contact our customer support team first. Do not send an item back without contacting us, as we need to review your request and provide return instructions.

Please email:

support@harveyfloral.com

Include the following information:

After your request is reviewed, we will provide the next steps. If the return is approved, you will receive instructions on how and where to send the item.

7. Return Shipping Instructions

Returned items must be shipped according to the instructions provided by Harveyfloral customer support. Please package the item securely to prevent damage during return transit.

Recommended return packaging steps:

1. Fold the garment neatly.
2. Place the item in protective packaging.
3. Include any original tags, labels, or accessories if applicable.
4. Use a secure shipping mailer or box.
5. Keep your return tracking number until the return is completed.

Harveyfloral is not responsible for returns that are lost, delayed, or damaged in transit if they are shipped without proper tracking or packaging.

8. Return Address

Return instructions will be provided after your return request is approved. Our business address is:

Harveyfloral
5018 Espana Way
Denver, CO 80249
United States

Please contact us before sending a return to confirm the correct return process for your order.

9. Refund Method

Approved refunds are issued back to the original payment method used at checkout.

We are unable to issue refunds to a different card, bank account, PayPal account, or third-party payment method.

10. Refund Amount

For eligible returns, the refund amount may include the product price paid for the returned item.

Original shipping costs may not be refundable unless the return is due to an error by Harveyfloral, such as receiving the wrong item, a defective item, or an item damaged before delivery.

Refunds are only issued after the return is received, inspected, and approved.

11. Exchanges

If you ordered the wrong size, color, or style, please contact us at support@harveyfloral.com. Exchange availability depends on product stock and order eligibility.

Because inventory may change, we cannot guarantee that the same item will be available for exchange. If an exchange is not available, we may recommend placing a new order or requesting a return if your item qualifies.

Items requested for exchange must meet the same condition requirements as returned items unless the item arrived damaged, defective, or incorrect.

12. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Harveyfloral as soon as possible so we can review and assist.

Email us at:

support@harveyfloral.com

Please include:

• Your order number
• A clear description of the issue
• Photos of the item
• Photos of the packaging if damaged during delivery
• A photo of the shipping label if relevant

Once we receive your information, we will review the case and provide the appropriate next steps. Depending on the situation, we may offer a replacement, return, refund, or another reasonable solution.

Please do not discard the item or packaging until the issue has been reviewed.

13. Size and Fit Concerns

Harveyfloral sells women’s dresses, shirts, and skirts. Because fit may vary depending on garment style, cut, fabric, and personal preference, customers are encouraged to review product descriptions, size charts, and measurements carefully before ordering.

A size or fit issue may be eligible for return if:

• The item is within the 30-day return window
• The item is unworn, unwashed, unused, and undamaged
• The item meets all return condition requirements
• The return request is approved by Harveyfloral

We recommend checking measurements before purchase to reduce the chance of ordering the wrong size.

14. Change of Mind Returns

If you changed your mind about an eligible item, you may request a return within 30 days of delivery.

Change of mind returns must meet all standard return conditions. Items that have been worn, washed, altered, stained, scented, damaged, or returned late may be declined.

Examples of change of mind reasons include:

15. Order Cancellations and Returns

If you want to cancel or change an order, please contact us as soon as possible at support@harveyfloral.com. If the order has already been processed or shipped, we may not be able to cancel it.

If your order has already shipped, you may request a return after delivery if the item qualifies under this policy.

16. Late or Missing Refunds

If you have received a refund confirmation from Harveyfloral but do not see the funds in your account, please allow time for your payment provider to complete posting.

Recommended steps:

If you have completed these steps and still have not received your refund, contact us at:

support@harveyfloral.com

Please include your order number and refund confirmation details.

17. Returned Packages Due to Address Issues

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided at checkout, please contact customer support.

Depending on the situation, we may offer reshipment or refund options. Additional shipping costs may apply if the package must be shipped again due to an address error provided by the customer.

Please always review your shipping address carefully before placing an order.

18. Refused Deliveries

If a customer refuses delivery of a package without prior approval from Harveyfloral, the order may not automatically qualify for a full refund. Refused packages must be returned to us and inspected before any refund decision is made.

Refund eligibility may depend on:

• Whether the item is returned successfully
• The condition of the returned item
• Whether the order qualifies under the return policy
• Any shipping or carrier issues related to refusal

Please contact us before refusing a package so we can help you choose the best solution.

19. Unauthorized Returns

Returns sent without prior communication or approval may be delayed, refused, or ineligible for refund. To avoid problems, always contact us before returning your item.

Unauthorized returns may create issues such as:

To protect your return, always follow the instructions provided by Harveyfloral support.

20. Return Inspection

All returned items are inspected before refund approval. Inspection helps confirm that the item meets our return requirements.

During inspection, we may review:

• Item condition
• Signs of wear or washing
• Tags, labels, or packaging
• Damage, stains, odors, or alterations
• Whether the correct item was returned
• Whether the return was made within the 30-day window

If your return is approved, your refund will be processed within 7 days. If your return is not approved, we will contact you with more information.

21. Partial Refunds

In some cases, a partial refund may be considered instead of a full refund. This may apply if an item is returned in a condition that does not fully meet the original return requirements but is still accepted at Harveyfloral’s discretion.

Partial refunds are not guaranteed and are reviewed case by case.

Examples may include:

22. Final Sale Items

If any product is marked as “Final Sale” at the time of purchase, it may not be eligible for return or refund unless it arrives damaged, defective, or incorrect.

Final sale terms will be shown on the product page, checkout page, or applicable promotional area when relevant.

23. Customer Support

Our customer support team is available to help with return requests, refund questions, damaged items, incorrect orders, exchange inquiries, and general order concerns.

Harveyfloral Customer Support
Email: support@harveyfloral.com
Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
Website: https://harveyfloral.com/
Address: 5018 Espana Way, Denver, CO 80249, United States

When contacting us, please include your order number so we can assist you quickly and accurately.

24. Return & Refund Summary

25. Policy Updates

Harveyfloral may update this Return & Refund Policy from time to time to reflect changes in business operations, customer service procedures, return handling, or legal requirements. The version posted on https://harveyfloral.com/ will be considered the current policy.

Customers are encouraged to review this policy before placing an order.

Thank you for shopping with Harveyfloral. We appreciate your trust and are committed to providing a fair, clear, and professional return and refund experience.