FAQs

Welcome to the Harveyfloral FAQ page. Below are answers to common questions about shopping with us, placing orders, shipping, payment, returns, refunds, cancellations, and customer support.

Harveyfloral sells women’s fashion products, including dresses, shirts, and skirts.

1. What does Harveyfloral sell?

Harveyfloral is an online women’s fashion store offering products such as:

Our goal is to provide clear product information, reliable service, and a smooth online shopping experience.

2. Where can I shop Harveyfloral products?

You can shop directly through our official website:

https://harveyfloral.com/

For your security, we recommend placing orders only through our official website and using the payment options shown at checkout.

3. Where is Harveyfloral located?

Our store information is:

4. How can I contact Harveyfloral?

You can contact our customer support team by email:

support@harveyfloral.com

Our support team is available:

Monday – Saturday, 8:00 AM – 7:00 PM EST

When contacting us about an order, please include your order number and the email address used at checkout. This helps us locate your order faster.

5. What payment methods do you accept?

Harveyfloral accepts the following payment methods:

Payment options may vary depending on device, location, payment provider availability, and checkout eligibility. The available options will be shown during checkout before you complete your order.

6. Is checkout secure?

Yes. Payments are processed through supported secure payment providers. Harveyfloral does not ask customers to send PayPal passwords, Venmo passwords, or sensitive login details by email.

For your safety, only enter payment information through the secure checkout page on https://harveyfloral.com/ or through the official payment provider page shown during checkout.

7. What is the shipping cost?

Harveyfloral offers standard shipping at a flat rate of:

The shipping cost will be displayed at checkout before you submit your order.

8. What is your order cut-off time?

Our daily order cut-off time is:

Orders placed after 5:00 PM EST, on weekends, or on holidays usually begin processing on the next business day.

9. How long does order processing take?

Our standard handling time is:

Handling time begins after the order has been successfully placed and payment has been confirmed.

10. How long does delivery take?

Harveyfloral’s estimated shipping timeline is:

Delivery timelines are estimates and may vary due to carrier delays, weather, holidays, address issues, or high-volume shipping periods.

11. Which carriers do you use?

Harveyfloral ships orders through trusted delivery carriers, including:

The carrier assigned to your order may depend on your address, package size, shipping route, and carrier availability.

12. Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking details may include:

Please allow some time for tracking to update after the shipping label is created.

13. Why is my tracking not updating?

Tracking may not update immediately after the label is created. It may show as “Label Created,” “Pre-Shipment,” or similar until the carrier scans the package.

Tracking delays can happen due to:

• Carrier scan delays
• Weekend or holiday processing
• Weather disruptions
• High shipping volume
• Transportation delays

If tracking has not updated for an unusual period, contact us at support@harveyfloral.com and we will help review it.

14. Can I cancel my order?

You may request cancellation before your order has been processed, packed, or shipped.

To request cancellation, email us as soon as possible at support@harveyfloral.com.

15. Can I change my order after placing it?

Order changes may be possible only before the order enters processing or shipment.

Possible changes may include:

Please contact us quickly after placing the order if you need a change.

16. Can I change my shipping address?

Address changes may be possible only before the order ships. Once the package is handed to USPS, UPS, or FedEx, we may not be able to update the delivery address.

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please check:

• Full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Email address

If you entered the wrong address, email support@harveyfloral.com immediately.

17. What should I do if I entered the wrong address?

Contact us right away at:

support@harveyfloral.com

Please include your order number and the correct shipping address. We will do our best to update the order before shipment, but changes are not guaranteed once processing begins.

If the order has already shipped, address changes may depend on the carrier’s available delivery options.

18. What is your return policy?

Harveyfloral accepts eligible returns within 30 days from the delivery date.

Returned items must meet our return condition requirements.

19. What items are eligible for return?

Items may be eligible for return if they are:

• Returned within 30 days of delivery
• Unworn
• Unwashed
• Unused
• Free from stains, odors, makeup marks, pet hair, or damage
• Returned with original tags, labels, packaging, or accessories when applicable

For dresses, shirts, and skirts, please try items on carefully and avoid leaving perfume, makeup, deodorant, or other marks on the garment.

20. What items are not eligible for return?

Items may not be eligible for return if they are:

If you are unsure whether your item qualifies, contact us before sending it back.

21. How do I start a return?

To start a return, email us at:

support@harveyfloral.com

Please include:

Please do not send items back before receiving return instructions from our support team.

22. Do you charge return fees?

No. Harveyfloral does not charge return fees for approved eligible returns.

23. When will I receive my refund?

Approved refunds are processed within 7 days after the return is received, inspected, and approved.

PayPal, Venmo, banks, or payment providers may take additional time to post the funds after we issue the refund.

24. How are refunds issued?

Refunds are issued back to the original payment method used at checkout.

We cannot issue refunds to a different PayPal account, Venmo account, bank account, card, or third-party payment method.

25. Can I exchange an item?

Exchanges may be available depending on product stock and order eligibility.

If an exchange is not available, you may be able to return the eligible item and place a new order.

26. What if my item arrives damaged or defective?

If your item arrives damaged or defective, contact us as soon as possible at:

support@harveyfloral.com

Please include:

• Order number
• Description of the issue
• Photos of the item
• Photos of the packaging if damaged
• Photo of the shipping label if relevant

We will review the issue and provide the next steps.

27. What if I received the wrong item?

If you received the wrong item, please contact Harveyfloral support with your order number and photos of the item received.

Email:

support@harveyfloral.com

Once reviewed, we will provide an appropriate solution, which may include replacement, return instructions, or refund depending on the situation.

28. What if my package says delivered but I did not receive it?

If tracking shows delivered but you cannot find your package, please try the following:

Contact us at support@harveyfloral.com with your order number and tracking number.

29. What happens if my package is returned to sender?

A package may be returned to sender because of an incorrect address, incomplete address, failed delivery attempt, unclaimed package, or refused delivery.

If this happens, contact us at support@harveyfloral.com.

30. Do you ship on weekends?

Orders are processed for shipment Monday through Friday. Our customer support team is available Monday through Saturday, but shipping and warehouse processing follow business-day schedules.

31. Do holidays affect shipping?

Yes. Holidays and peak shopping seasons may affect processing or delivery timelines. Carrier delays may occur during busy periods.

We recommend placing orders early if you need an item for a specific date, event, vacation, or special occasion.

32. What should I do if I did not receive an order confirmation email?

First, check your spam, junk, promotions, or updates folder.

If you still cannot find the confirmation email, contact us at:

support@harveyfloral.com

Please include the name and email address used at checkout so we can help locate your order.

33. Can I place an order as a gift?

Yes, you may ship an order to another recipient by entering their correct shipping address at checkout. Please make sure the recipient’s name and address are complete and accurate.

Harveyfloral is not responsible for delivery issues caused by incorrect gift recipient information provided at checkout.

34. Do product colors look exactly like the photos?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different due to screen settings, lighting, photography, fabric texture, or device display differences.

We recommend reviewing product descriptions and available photos before ordering.

35. How do I choose the correct size?

Please review the product description and size information before placing an order. Fit may vary depending on the garment style, cut, fabric, and personal preference.

For best results:

• Compare measurements before ordering
• Review product details carefully
• Consider the fit style of the item
• Contact support if you need help before purchase

36. Can I return an item if it does not fit?

Yes, size or fit returns may be accepted if the item qualifies under our return policy.

The item must be returned within 30 days of delivery and must be unworn, unwashed, unused, undamaged, and eligible for return.

37. How can I check my order status?

You can check your order status by reviewing your order confirmation email or shipping confirmation email.

You may also contact us at:

support@harveyfloral.com

Please include your order number and checkout email.

38. Do you sell customer personal information?

No. Harveyfloral does not sell customer personal information.

Customer information is used to process orders, ship packages, provide support, prevent fraud, and improve the website experience according to our Privacy Policy.

39. What should I do if I have a payment issue?

If you experience a payment problem, check your PayPal or Venmo account first. You may also try refreshing checkout carefully or using another available checkout option.

If you believe you were charged but did not receive an order confirmation, contact us with:

• Full name
• Checkout email
• Payment method
• Approximate transaction time
• Screenshot or transaction reference if available

Email: support@harveyfloral.com

40. Who should I contact for help?

For any question about products, orders, shipping, returns, refunds, cancellations, payments, or delivery issues, contact:

Harveyfloral Customer Support
Website: https://harveyfloral.com/
Email: support@harveyfloral.com
Address: 5018 Espana Way, Denver, CO 80249, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

We recommend including your order number whenever possible so our team can assist you quickly and accurately.